A. No, you cannot cancel an instruction via the portal. However, you can cancel a Direct Debit instruction through any of the following means:

• Walk into any of our branches or co-locations nationwide to complete the direct debit cancellation form, or
• Request a cancellation form from clientservices@databankgroup.com, or
• Download the Cancellation form from the Databank website (www.databankgroup.com), complete it and email it back to clientservices@databankgroup.com along with a scanned copy of a valid national ID card.