A. There are a number of reasons you may not be able to access the portal.

• The account name you provided is not the actual account name on record
• The account number is inputted wrongly and thus, invalid
• You do not have access to the phone number or email address attached to the account

If you encounter any of these challenges and hence cannot access the portal, contact 0302 610610 or email info@databankgroup.com with a description of your issue.