A. There are 3 ways to cancel a Direct Debit instruction

• Walk into any of our branches or co-locations nationwide to complete the direct debit cancellation form

• Request a cancellation form from clientservices@databankgroup.com
•  Download the Cancellation form from the Databank website (www.databankgroup.com), fill it out and email it back to clientservices@databankgroup.com along with a scanned copy of a valid national ID card.