Welcome. You’ve taken a bold step toward securing your financial future. Every stage of your life matters, and being financially prepared makes all the difference.
Direct Debit helps you to take advantage of the power of consistency through automated deductions. With every investment, you are getting closer to achieving your goals. It’s a simple yet powerful way to stay on track, build financial discipline, and create lasting growth.
Your future self will thank you for this commitment.
Direct Debit offers clients of Databank the opportunity to have monthly or quarterly deductions made from their bank accounts to credit their Databank investment accounts.
Anyone above 18 years with a bank account qualifies to sign up for Direct Debit.
Signing up for Direct Debit offers you convenience and consistency in managing your investments. You can easily top up your investments without needing to visit a physical location. As soon as there are funds in your bank account, they will be automatically invested—ensuring that your contributions continue even if you forget.
Yes, you can sign up for Direct Debit without visiting a Databank branch. Simply visit the ``Direct Debit Portal`` on the Databank website at www.databankgroup.com to submit your details. The online process takes just 10 to 15 minutes to complete.
No, you do not need any ID to sign up for direct debit.
There is a standard charge of GHC 5 per successful transaction.
You can set Direct Debit for either monthly or quarterly deductions.
Yes, you can invest in Databank mutual funds (ArkFund, BFund, EdIFund, Epack, and MFund) as well as treasury bills. A separate form is required for each investment product, and a GHS 5 fee is applied for each product.
In the event of insufficient funds, you will be notified if a debit attempt fails. During this time, you can contact Databank to request the resubmission of the direct debit. After three unsuccessful debit attempts, the debit instruction will be canceled.
There are 3 ways to cancel a Direct Debit instruction
Your cancellation request must be submitted at least 5 days before your next due date for deduction.
No. Databank bears the cost of an unsuccessful transaction.
It takes between three and five business days after deduction for your Databank account to be credited.
Overall, the Databank client is in absolute control of the direct debit payment. He/ She can authorize, amend or cancel an instruction at any point in time. However, your bank is responsible for ensuring payments and all aspects of operations.
All commercial banks in Ghana are accepted for the service.
No, you cannot cancel an instruction via the portal. However, you can cancel a Direct Debit instruction through any of the following means:
Walk into any of our branches or co-locations nationwide to complete the direct debit cancellation form, or
Request a cancellation form from clientservices@databankgroup.com, or
Download the Cancellation form from the Databank website (www.databankgroup.com), complete it and email it back to clientservices@databankgroup.com along with a scanned copy of a valid national ID card.
Yes, your online application for direct debit (sign up or amendment) can be denied for any of the following reasons:
Your signature does not match the one used at your bank
Faint signature image
No signature
You will need to enter your Databank Account Number as well as your telephone number as it appears on your account.
Your Account Name will automatically appear after these 2 fields have been correctly filled.
Direct Debit offers clients of Databank the opportunity to have monthly or quarterly deductions made from their bank accounts to credit their Databank investment accounts.
Anyone above 18 years with a bank account qualifies to sign up for Direct Debit.
Signing up for Direct Debit offers you convenience and consistency in managing your investments. You can easily top up your investments without needing to visit a physical location. As soon as there are funds in your bank account, they will be automatically invested—ensuring that your contributions continue even if you forget.
Yes, you can sign up for Direct Debit without visiting a Databank branch. Simply visit the ``Direct Debit Portal`` on the Databank website at www.databankgroup.com to submit your details. The online process takes just 10 to 15 minutes to complete.
No, you do not need any ID to sign up for direct debit.
There is a standard charge of GHC 5 per successful transaction.
You can set Direct Debit for either monthly or quarterly deductions.
Yes, you can invest in Databank mutual funds (ArkFund, BFund, EdIFund, Epack, and MFund) as well as treasury bills. A separate form is required for each investment product, and a GHS 5 fee is applied for each product.
In the event of insufficient funds, you will be notified if a debit attempt fails. During this time, you can contact Databank to request the resubmission of the direct debit. After three unsuccessful debit attempts, the debit instruction will be canceled.
There are 3 ways to cancel a Direct Debit instruction
Your cancellation request must be submitted at least 5 days before your next due date for deduction.
No. Databank bears the cost of an unsuccessful transaction.
It takes between three and five business days after deduction for your Databank account to be credited.
Overall, the Databank client is in absolute control of the direct debit payment. He/ She can authorize, amend or cancel an instruction at any point in time. However, your bank is responsible for ensuring payments and all aspects of operations.
All commercial banks in Ghana are accepted for the service.
No, you cannot cancel an instruction via the portal. However, you can cancel a Direct Debit instruction through any of the following means:
Walk into any of our branches or co-locations nationwide to complete the direct debit cancellation form, or
Request a cancellation form from clientservices@databankgroup.com, or
Download the Cancellation form from the Databank website (www.databankgroup.com), complete it and email it back to clientservices@databankgroup.com along with a scanned copy of a valid national ID card.
Yes, your online application for direct debit (sign up or amendment) can be denied for any of the following reasons:
Your signature does not match the one used at your bank
Faint signature image
No signature
You will need to enter your Databank Account Number as well as your telephone number as it appears on your account.
Your Account Name will automatically appear after these 2 fields have been correctly filled.
